ComplAINce LLC d/b/a Civly.ai (“Civly,” “we,” “our,” or “us”) provides a campaign outreach platform that enables political campaigns, committees, and organizations to communicate with supporters and donors via SMS text messages. This page describes how we collect consent, what messages recipients can expect, and how to opt out.
Program Description
Program Name: Civly Campaign Messaging
Sending Organization: Political campaigns, committees, and organizations using the Civly platform send messages on their own behalf. Each message identifies the sending organization by name.
Message Content: Messages may include fundraising appeals, event invitations, campaign updates, donor acknowledgments, and volunteer coordination.
Message Frequency: Up to 10 messages per month. Message frequency varies by campaign.
Message and data rates may apply. Check with your mobile carrier for details.
How We Collect Consent
We collect consent to send SMS messages through the following methods. All consent is collected before any messages are sent.
1. Verbal Consent (In-Person or Phone)
Campaign staff collect consent during in-person interactions at events such as rallies, fundraisers, town halls, and canvassing, or during phone conversations. Staff are required to read the following consent script before enrolling any contact:
The contact must verbally confirm agreement (e.g., “yes”) before being enrolled. Staff then record the consent in Civly’s CRM with a timestamp, the staff member’s name, and the method of consent collection.
2. Text-to-Join (Keyword Opt-In)
End users can text the keyword START to the campaign’s phone number to opt in. Upon receiving the keyword, the system sends an auto-reply confirmation message:
3. Web-Based Consent
When contacts provide their phone number through a web intake form or contact page, the form includes a clear, unchecked checkbox with the following disclosure:
The checkbox must be actively selected by the user before form submission. It is never pre-checked.
Consent Records
All consent records are maintained in Civly’s platform database with the following information:
- Date and time consent was given
- Method of consent (verbal, text-to-join, or web form)
- Name of the staff member who collected consent (for verbal consent)
- The sending organization the contact consented to hear from
Sample Messages
The following are representative examples of messages sent through the platform:
How to Opt Out
You can opt out of receiving SMS messages at any time by replying with any of the following keywords: STOP, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, OPTOUT, STOPALL.
Upon opting out, you will receive a confirmation message and no further messages will be sent from that campaign. You may re-subscribe at any time by texting START.
How to Get Help
Reply HELP or INFO to any message for assistance, or contact us at info@civly.ai.
TCPA Compliance
Civly enforces Telephone Consumer Protection Act (TCPA) quiet hours. Messages are only sent between 8:00 AM and 9:00 PM in the recipient’s local time zone. The platform maintains a Do Not Contact suppression list that is honored across all campaigns.
Mobile Information Privacy
We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Mobile information collected as part of the SMS consent process is used solely for delivering the messages described in this policy.
For our complete privacy practices, see our Privacy Policy. For terms governing use of our services, see our Terms of Use.
Contact Information
If you have questions about this SMS messaging policy or your consent, contact us at:
Email: info@civly.ai